Exchange Policy:

Passion-jewelry.com wants you to be a happy customer. We want you to be completely satisfied with the jewelry that you receive from us. We do understand that you may not like your purchase for some reason.

You may exchange your jewelry within 30 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for an exchange. To return jewelry to Passion-Jewelry.com follow the steps below.

1. For an exchange, indicate on the invoice what you wish to exchange the jewelry with. Your account will be credited for the amount of the returned jewelry, and then charged for the replacement jewelry. Be sure to include the jewelry item name, number and price. It is very important to include your daytime phone number in case we have to contact you. In order to receive an exchange, the jewelry must not show signs of damage, wear or alteration.
2. Please indicate a reason for your return on the invoice that was included with the shipment of jewelry. Your feedback is very important to us!
3. Place all the original packaging in the return box, including your jewelry and the copy of the invoice.
4. You may exchange any item except "final Clearance" sale items or engraved items.
5. YOU MUST SHIP TO US VIA THE US POSTAL SERVICE TO OUR P.O. BOX. We recommend using Delivery Confirmation to track the delivery status of your package and you must apply postage to the returned package.
6. Once your jewelry return is received, it will be processed with 10 business days. Passion-jewelry.com will not be responsible for loss or damage of return shipments.

If you need to return jewelry to us, please call us at 800-525-3038 or email us at admin@passion-jewelry.com with any questions.